Shipping policy
ALL ORDERS ARE SHIPPED FROM ADELAIDE, AUSTRALIA
Order Confirmation
A confirmation email will be sent to your email address after placing your order. Please keep this email as your proof of purchase.
Processing times
After your payment is authorised and verified, all orders are processed within 1-3 business days. You will be contacted if there is any delays due to unforeseen circumstances.
Shipping Cost
WITHIN AUSTRALIA
| Shipping Type | Shipping Cost |
| Standard Shipping | $10 or Free for on Order over $60 AUD |
| Express Shipping | $15 or Free for on Order over $120 AUD |
INTERNATIONAL SHIPPING
* Calculated at checkout for orders less than $150 AUD *
Free on Order over $150 AUD
Delivery Timeframes
Australia Shipping Timeframe (Estimate Only )
| Standard Shipping | 2-8 Business days. |
| Express Shipping | 1- 4 Business Days |
International Shipping Timeframe (Estimate Only)
| Standard Shipping | 6-27 Business days. |
| Express Shipping |
4-9 Business Days |
Your order may be subject to Custom import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country and may vary depending on the country's customs policies. Spin N Sparkle is NOT responsible for these charges if they are applied and are your responsibility as the customer. We recommend checking with the customs authorities in your country for more information.
*Delivery times are quoted in business days for metro areas only and are estimates only. During sale periods, please allow additional time to receive your order. Shipping times are provided by our couriers and can vary depending on shipping location and other external factors.
Tracking your order
Once your order is shipped, you will be emailed a tracking number. You can track your order with this tracking number direct via AUS POST website. If you need any help with this, please email us at info@spinnsparkleau@.com.au.
PLEASE NOTE :
- Business day means Monday - Friday, excluding public holidays.
- Orders are not shipped on weekends or holidays.
- Delivery times are an estimate only. Excludes order processing times and may be affected by Australia Post and Customs delays.
SALE PERIODS & PUBLIC HOLIDAYS
Due to the large amount of orders we receive during sale and promotional periods, there are times when we will be unable to ship your order within 1-3 business days. Please allow additional days for the processing of your order during sale times, as well as any Adelaide (and Australian) public holidays when that may impact shipping time frames.
CARBON NEUTRAL DELIVERY
Australia Post is committed to carbon-neutral parcel delivery, which is why they introduced a carbon neutral parcel delivery initiative. Since 2019, they have sent 160+ million parcels carbon neutral, which is the equivalent of taking 75,000 cars off the road. Read More
